DashMart is a rapidly growing business vertical within DoorDash, that operates micro-fulfillment centers throughout the United States. We offer fresh & local groceries and household essential items to our customers and do so reliably and rapidly. The Operational Excellence & People Experience supports DashMart ventures by managing organizational change and comms, standardizing ops processes, providing best-in-class training, and empowering our Local Ops Leaders and Operators.
In this role, you will 1/ lead onboarding experiences for our new hire population, 2/ implement our continued education roadmap and learning strategies, 3/ develop Local Ops employee skills, and 4/ support cross-functional partners with net new training creation, and 5/ leverage our Learning Management System (LMS) to create engaging and effective learning experiences. Using strong communication skills and relationship-building in live, recorded, and online training materials, you’re able to communicate effectively. Developing deep expertise in how DashMart processes, systems, and resources work will be very important.
The DashMart L&D team consists of (1) Sr. Associate, (3) Associates and who all report to the Associate Manager, Learning & Development on our Operational Excellence & People Experience team within the New Business Verticals operation .
- Train & Coach: Train new hires (both Associates and Managers) on operational processes and give them the confidence to run the full operation. Be a culture setter for new hires and set the tone for DoorDash. Continue to support DashMart employees through office hours and continuing education.
- Continuously Improve Operations: Through a rigorous continued education roadmap, you will continuously improve operational processes, and ensure our Local Operators are always properly trained.
- Create Bespoke Training Content: You are a creative expert in L&D, and can create cosmetically appealing content that engages the end user, driving training comprehension.
- You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
- You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to new hires or helping troubleshoot a technical issue.
- You're a proven leader. You have conducted training and succeeded in high-performance cultures such as tech, retail, restaurant, or warehouse environments.
- You're organized and proficient in Google Docs and Google Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
- You are able to present weekly. You are ready to be on camera and engage new hires with passion and excitement regularly. You are excited about building this business and creating an environment where our newest team members feel prepared and can be successful.
- Bachelor’s degree preferred
- Minimum 3 years of experience in Training or education
- Expert communication and interpersonal skills
- Ability to maintain a high level of professional maturity
- We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer comprehensive benefits including medical, dental, vision, life & disability coverage, 401k, transit and parking benefits, fertility coverage, $75 USD monthly wellness reimbursem*nt, and unlimited vacation/sick day policy.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.
Please see the independent bias audit report covering our use of Covey here.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.
$48,600—$71,500 USD
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursem*nt, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
